Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #9166035
Complaint Overview
Complaint ID: 9166035
Company: Synchrony Financial
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
State: North Carolina
ZIP Code: 28601
Date Received: 2024-06-03T12:00:00-05:00
Date Sent to Company: 2024-06-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I applied for a Lowes Consumer Credit Card. I provided all of the information they required, including the phone number I have had registered under my own name for the past 8+ years. They ran a hard credit check as part of the application process, which was reported to all XXXX bureaus. However, AFTER running the credit check, they tried sending me an identity verification text, but their system was producing an error. They requested me to provide a different mobile number, which I did, and again their system could not complete the processes. They then denied my application because of their systems failure. I requested that they submit documentation to the credit bureaus asking for the credit pull to be removed, because they did not complete a legitimate application process, and they refused.
Frequently Asked Questions
What is Complaint #9166035 about?
Complaint #9166035 was filed against Synchrony Financial regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2024-06-03T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.