Checking or savings account -- Managing an account -- Complaint #9157269
Complaint Overview
Complaint ID: 9157269
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: California
ZIP Code: 95660
Date Received: 2024-06-01T12:00:00-05:00
Date Sent to Company: 2024-06-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I have contacted the bank on multiple occasions last on XX/XX/year> at approximately XXXX hrs for 34 minutes regarding my claims that have been denied and or are still in review and as always, the conversations were unproductive as Bank Of America has cut off my access to statements and relevant documents online due to them, not doing business with the California XXXX XXXX XXXX anymore. This is hindered my ability to see transactions relating to my account, in addition to being able to claim the transactions that are fraudulent on my account and thats is the reason for denying my claims as there is misinformation that I am not privy to anymore that I cant seem to get access to that may or may not enlighten them as to why they think the claim should be denied. After several conversations about this over the last month, I have become convinced that Bank Of Americas ability to make an accurate determination, on the following claims - Claim # XXXX - Claim # XXXX - Claim # XXXX - Claim # XXXX - Claim # XXXX To be unlikely at best and am requesting oversight from the consumer financial protection bureau to assist in anyway possible to ensure a competent and fair resolution in my claims with Bank of America
Frequently Asked Questions
What is Complaint #9157269 about?
Complaint #9157269 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-06-01T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.