Credit card -- Other features, terms, or problems -- Complaint #9157188
Complaint Overview
Complaint ID: 9157188
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with balance transfer
State: New York
ZIP Code: 10009
Date Received: 2024-06-01T12:00:00-05:00
Date Sent to Company: 2024-06-01T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hello, on the XXXX XXXX, I accidentally sent {$670.00} set aside to pay some bills & accidentally sent it to one of my CHASE credit card. It was an honest mistake. I immediately entered the CHASE App and immediately asked for it to be reversed. I followed up the following morning and a customer service rep did the reversal again for me, and said it's now set to be returned to my checking account in 24 hours. I followed up when it never appeared and was told my request had now gone to their Payments Dept. I was told to wait 1-2 days. I followed up 2 days later - still no refund. I rang up their Customer Service, Cards team and Payment team, all to be told that the refund was in motion and that it can take XXXX business days. A whole new story. Fast forward to today, after minimally a dozen calls and a dozen e-mails to this team, I am advised my a Payment team Supervisor named XXXX that they will not return my money and that decision was made XXXX days ago on the XXXX XXXX! I asked him to reveal where he found that decision and he said in a letter to me. I asked what letter and he said he will mail it to me. I said " NO WAY! "... you have now done a complete XXXX ' degrees from every CHASE bank person I spoke with- which was at least a dozen different individuals or more. I have screenshot all messages sent. I asked him " was the call being recorded '' and he would not answer me. I asked him 5 times before he answered. It was strange. I replied that I, XXXX XXXX, was taking my complaint and this department to the XXXX Complaints team. I hung up, called CHASE to issue a compliant literally 2 minutes later and this agent - repeated the same story. Including the 23 May notification crap. I asked him whether he had received a call from XXXX in Payments and he would not answer. I asked him questions and he completely circled around answering. I asked for the executive complaints department and he said he only has a snail mail address- which is nonsense. I asked him to say that clearly for the recording. CHASE has stolen the money I asked to be returned. I explained that I was struggling with money and needed to pay bills that were overdue and I received late fees amounting to {$110.00}. I run the very real risk of power and phone being cut off! Please help me!
Frequently Asked Questions
What is Complaint #9157188 about?
Complaint #9157188 was filed against Jpmorgan Chase & Co. regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2024-06-01T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.