Student loan -- Dealing with your lender or servicer -- Complaint #9157110
Complaint Overview
Complaint ID: 9157110
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Problem with customer service
State: New York
ZIP Code: 131XX
Date Received: 2024-06-01T12:00:00-05:00
Date Sent to Company: 2024-06-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I inadvertently over-paid XXXX of my XXXX Parent Plus loans with Mohela. I say inadvertent because the company never notified me about the fact that I was running into an overpayment situation which would end up leaving this loan with a credit balance. I placed several phone calls to the company about what could be done with this credit balance, and received a range of answers from ; " I'm not sure '' to " it might be handled like this ... ... a check issued by Dept. of Ed. -- -refund to the bank account you've been making payments from -- -the credit will be applied to another loan. '' Too many misleading answers to a simple question from customer service representatives who don't know what they're talking about ... ... ... .extremely frustrating! When I finally figured out a course of action, I made a formal request to the company to apply the credit balance to another outstanding loan on XX/XX/year> via fax. On XX/XX/year> they said the request would be put into motion and that the transaction would take XXXX to XXXX business days to process. Well, here it is XXXX business days later and the transaction still has not happened! Meanwhile my accounts continue to accrue interest. They should be paying me interest on the credit balance that they're not moving. In summary, Mohela 's customer service is severely inept! The Department of Education should find another loan servicer that can handle their business in a prompt and professional manner.
Frequently Asked Questions
What is Complaint #9157110 about?
Complaint #9157110 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-06-01T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.