Checking or savings account -- Managing an account -- Complaint #9153006
Complaint Overview
Complaint ID: 9153006
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: California
ZIP Code: 92802
Date Received: 2024-06-02T12:00:00-05:00
Date Sent to Company: 2024-06-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year> I was going to send some money to a crypto forum and it showed that it was pending then I decided not too so I called Bank of America and spoke to a gentleman that worked for Bank of America and asked him if the transaction had went thru he said no it hasn't so I said ok great I do not authorize this transaction please cancel it I do not approve this transaction he said okay yea the money is still in ur account I said ok good please don't let that transaction go thru at all he even said don't worry it won't go thru and even said as a matter of fact I can block them I said yes please do that .and just made sure so it's still in. My account my funds he said yes don't worry about it I said okay no that's it ty..so few days later my money is not in my account I immediately called Bank of America and said what happened I didn't authorize this transaction I even called u guys to tell u that I didn't approve it and the guy I spoke Too even said that he blocked the merchant and the agent said yea I don't know it went thru she couldn't do anything they said to file a claim and I did and they denied my claim so I disputed the claim again and they denied me again I said I called and u guys said my money is in my account if I would of known that same day I would of transferred my money to a different account..exactly what I said that's how it happened I asked them for the phone call recordings and they didn't want to give me that so is there anything I can do I trusted them I trusted the agent took his word my money is in my account if I would of known it was going to go thru I would of gone to the bank right away to withdrawl my money .. so I lost those XXXX it was close to XXXX it was fraud .. that money was lended to me by my family I even got loans to get that much money and it was got done crypto I made doing some trading but turned out to be fraud.. Bank of America didn't give a XXXX and cus of that my family won't speak to me cus I lost there money and I'm in debt cus of it too I went into XXXX and am still going thru it
Frequently Asked Questions
What is Complaint #9153006 about?
Complaint #9153006 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-06-02T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.