Prepaid card -- Trouble using the card -- Complaint #9149516
Prepaid Benefit Card ATM Withdrawal Issues Resolved with Monetary Relief
Complaint Overview
Complaint ID: 9149516
Company: Comerica
Product: Prepaid card
Sub-Product: Government benefit card
Issue: Trouble using the card
Sub-Issue: Problem using the card to withdraw money from an ATM
State: Texas
ZIP Code: 770XX
Date Received: 2024-05-31T12:00:00-05:00
Date Sent to Company: 2024-05-31T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Risk Assessment
Risk Level: low
The issue was resolved with monetary relief, indicating a manageable problem that did not escalate significantly.
Consumer Sentiment: positive
Topics: Prepaid cards, ATM access, Government benefits
AI Analysis
CFPB complaint 9149516 was filed against Comerica regarding Prepaid card (Government benefit card), specifically about "Trouble using the card". A consumer in Texas experienced issues withdrawing funds from an ATM using their Comerica prepaid government benefit card, which was ultimately closed with monetary relief. The complaint was received on May 31, 2024 from Texas. The company responded with "Closed with monetary relief".
What You Should Do -- Consumer Action Plan
Ensure you have the correct ATM PIN and check for any daily withdrawal limits or card restrictions when attempting to access funds.
Legal Context & Consumer Protection Laws
This case falls under consumer protection laws related to prepaid financial products and access to funds.
Regulatory Insight
Financial institutions must ensure their prepaid card systems, including ATM access, function reliably for consumers, especially for government benefit cards.
Resolution Likelihood
likely
State-Specific Consumer Protections
The consumer is located in Texas, and the resolution suggests state-level or federal oversight played a role in the outcome.
Industry Comparison
Similar issues can arise with various prepaid card providers, highlighting the importance of reliable ATM network access.
Related Issues
Frequently Asked Questions
What is CFPB complaint 9149516 about?
CFPB complaint 9149516 involves Prepaid card (Government benefit card). The consumer reported an issue with "Trouble using the card", specifically "Problem using the card to withdraw money from an ATM". This complaint was filed against Comerica on May 31, 2024.
Which company is complaint 9149516 filed against?
Complaint 9149516 was filed against Comerica. You can view all complaints against this company on their profile page at /company/comerica.
What was the company's response to complaint 9149516?
Comerica responded with "Closed with monetary relief". The response was marked as timely by the CFPB.
When was complaint 9149516 filed?
Complaint 9149516 was received by the CFPB on May 31, 2024. It was sent to Comerica on May 31, 2024.
What state was complaint 9149516 filed from?
Complaint 9149516 was filed from Texas. You can view all complaints from this state at /state/TX.
Was the consumer satisfied with the resolution of complaint 9149516?
Dispute information is not available for complaint 9149516.
What product category is complaint 9149516 about?
Complaint 9149516 is categorized under "Prepaid card", specifically "Government benefit card". This is one of the product categories tracked by the CFPB.
How was complaint 9149516 submitted?
Complaint 9149516 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 9149516?
This case falls under consumer protection laws related to prepaid financial products and access to funds. This relates to a Prepaid card complaint against Comerica involving "Trouble using the card".
How likely is complaint 9149516 to be resolved?
Resolution likelihood: likely. The company's current response is "Closed with monetary relief". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 9149516?
This complaint is rated as low risk. The issue was resolved with monetary relief, indicating a manageable problem that did not escalate significantly.
What regulatory actions apply to complaint 9149516?
Financial institutions must ensure their prepaid card systems, including ATM access, function reliably for consumers, especially for government benefit cards. The CFPB tracks complaints like this one to identify patterns of misconduct across the Prepaid card industry.
What should the consumer do about complaint 9149516?
Ensure you have the correct ATM PIN and check for any daily withdrawal limits or card restrictions when attempting to access funds.
Are there state-specific protections for complaint 9149516?
The consumer is located in Texas, and the resolution suggests state-level or federal oversight played a role in the outcome. This complaint was filed from Texas.
How does complaint 9149516 compare to industry norms?
Similar issues can arise with various prepaid card providers, highlighting the importance of reliable ATM network access.
What specific reasons might cause ATM withdrawal issues on a government benefit prepaid card?
Common reasons include incorrect PIN entry, exceeding daily withdrawal limits, insufficient funds, or temporary ATM malfunctions. Card-specific restrictions or network issues can also be a factor.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.