Credit card -- Problem with a purchase shown on your statement -- Complaint #9148577
Complaint Overview
Complaint ID: 9148577
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: California
ZIP Code: 92127
Date Received: 2024-05-31T12:00:00-05:00
Date Sent to Company: 2024-05-31T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
What happened? On XX/XX/XXXX, my travel plans were significantly disrupted due to the cancellation of my flights by the airline. The tickets were for a flight that was scheduled for XXXX XXXX The total cost of the XXXX tickets was {$2100.00}. Following the cancellation, I received a partial refund of XXXX for each ticket ( approximately {$650.00} for each ticket ) from the airline, but the remaining balance of $ XXXX ( {$880.00} ) was not refunded. I initiated XXXX disputes with Citibank for the remaining {$440.00} ( XXXX case for each ticket ) : Case XXXX Case XXXX Actions Taken : Both disputes were submitted to Citibank around the same time, detailing the same transaction for the same amount. Resolution of Case XXXX : Citibank initially resolved XXXX XXXX in my favor, and a credit of {$440.00} was applied to my account. They didn't resolve XXXX, so I sent correspondence to have them resolve it. Denial of Case XXXX : On XX/XX/XXXX, I received a letter from Citibank stating that Case XXXX was denied due to the amount of time that had passed. Appeal and Follow-up : I requested an appeal and sent multiple follow-up communications to Citibank expressing my concerns about the inconsistency in handling these identical cases. Reversal of Credit : After requesting an appeal, Citibank inexplicably reversed the resolution of Case XXXX, removing the {$440.00} credit from my account. This happened after I emailed them on XX/XX/XXXX when I asked them re-review the situation. Email Communications : On XX/XX/XXXX, I sent an email to Citibank requesting an evaluation of Case XXXX. On XX/XX/XXXX, I sent an email expressing my frustration with the inconsistent handling of my disputes and requesting a review by a supervisor. On XX/XX/XXXX, I sent another email demanding immediate resolution and reinstatement of the credit, and escalating the matter to a higher authority. On XX/XX/XXXX, I received a letter from Citibank, which included my account statements and an audit worksheet but did not address the core issues or explain the inconsistency in their handling of the disputes. Current Situation : Despite my efforts and follow-up, Citibank has not provided a satisfactory resolution. The inconsistent handling of identical disputes has caused significant frustration and inconvenience. Requested Resolution : I am seeking the CFPBs assistance in resolving this matter.
Frequently Asked Questions
What is Complaint #9148577 about?
Complaint #9148577 was filed against Citibank, N.A. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-05-31T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.