Credit card -- Problem with a purchase shown on your statement -- Complaint #9148536
Complaint Overview
Complaint ID: 9148536
Company: Bank Of America, National Association
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Washington
ZIP Code: 98662
Date Received: 2024-05-31T12:00:00-05:00
Date Sent to Company: 2024-05-31T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year>, I paid off a balance transfer for XXXX from my personal account. I neglected to cancel the auto-pay associated with the transfer because I was paying off the balance in full. However, Bank of America extracted the auto payment of {$600.00} on XX/XX/year> as scheduled even though the balance was XXXX. I called the bank and closed the account to stop the auto payments from occurring because all of a sudden, I was no longer able to log in to my account to do this myself?! On XX/XX/year>, I received an email from Bank of America that stated, " Your scheduled auto-pay is set for XX/XX/year> ''! The account is closed and was closed before XX/XX/XXXX. I am still not able to log-in to cancel the auto-pay feature which has informed me of another extraction on a XXXX balance on a closed account. This is 100 % White collar theft. I have called the phone number on the back of my card ( XXXX ) XXXX XXXX times now and have spoken to four people about this situation. I am waiting for a refund check for {$600.00} and my last 2 statements to come in the mail. I was told the auto-pay was cancelled and not to worry, until 2 days later when I received the email of the upcoming XX/XX/XXXX extraction. I am still unable to log-in to my account and it's clear to me that B of A has no integrity whatsoever
Frequently Asked Questions
What is Complaint #9148536 about?
Complaint #9148536 was filed against Bank Of America, National Association regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-05-31T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.