Credit card -- Problem with a purchase shown on your statement -- Complaint #9130031
Complaint Overview
Complaint ID: 9130031
Company: Synchrony Financial
Product: Credit card
Sub-Product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Mississippi
ZIP Code: 394XX
Date Received: 2024-05-29T12:00:00-05:00
Date Sent to Company: 2024-05-29T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
A fraudulent charge in the amount of {$26.00} ( exitlag ) whatever that is, ( The rep would not tell me what that is ), and XXXX cents ( some " foreign fee '', see attachment ), ( That tells me it was a " foreigner '' who hacked my account ), was made on XX/XX/year> on my XXXX charge card and I knew nothing about it. I became aware only after going online to the website and seeing the charges listed XX/XX/year>. I called and spoke with a foreigner ( supposedly worked in fraud department ), and couldn't t understand her speaking for the most part.I told her I " WAS NOT '' gon na pay those charges as they are fraudulent and in XXXX consumers don't have to pay for purchases he/she did not make ... .I also told her I will be filing identity theft reports with FTC, XXXX and other entities as well. Online hackers should be found and put in prison for a long time ....
Frequently Asked Questions
What is Complaint #9130031 about?
Complaint #9130031 was filed against Synchrony Financial regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-05-29T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.