Credit card -- Problem with a purchase shown on your statement -- Complaint #9120957
Complaint Overview
Complaint ID: 9120957
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: New York
ZIP Code: 10465
Date Received: 2024-05-28T12:00:00-05:00
Date Sent to Company: 2024-05-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My husband and I have a Costco Citibank card that can be used anywhere. In XXXXXXXX XXXX XXXX we purchased a food order for {$20.00} and change. The next day we noticed a charge on our card for {$2000.00} with a weird name as vendor. We put a fraud dispute on the card and said that charge was not authorized. Citibank spoke with us and let us know it was actually the food place that made the charge so we said that we did purchase but not for that amount. We had to change the fraud dispute to now regular dispute. Citibank gave us back the money but then when realized they needed to change the dispute they took back the money. Now we are in XXXX and after speaking with over 5 different reps it seems like the dispute was never put in correctly on their end. They said they needed the receipt for the charge. We had to go back to food vendor and ask for receipt. We submitted this back to Citibank and we were then told its been over 6 Months and wed need to sort out with merchant. We were never told this! And this was completely their error. This has been entirely frustrating and we were now charged back the fees. We made this complaint immediately and spoke with many different reps and everyone said something different. We are now working with vendor and waiting for this reimbursement. We are disgusted with Citibank and have never seen this happen with any bank. Something we moved so quickly with and to get no help at all. We will also file a complaint with better business bureau. Also please keep in mind the merchant was never contacted by Citibank!
Frequently Asked Questions
What is Complaint #9120957 about?
Complaint #9120957 was filed against Citibank, N.A. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-05-28T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.