Checking or savings account -- Closing an account -- Complaint #9120909
Complaint Overview
Complaint ID: 9120909
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: Nevada
ZIP Code: 89123
Date Received: 2024-05-28T12:00:00-05:00
Date Sent to Company: 2024-05-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I filing a formal complaint against Bank of America regarding their lack of communication. I have not received any updates from Bank of America, and I am unable to check my account balance since I was not notified that my bank account was closed. Upon multiple attempts to contact Bank of America, each time I input the last four digits of my social security number, the system consistently informs me that they are closed, during their business hours preventing me from accessing essential account information. Additionally, I want to bring to your attention the ongoing issues I have encountered with both Bank of America and XXXX XXXX, which have significantly impacted my financial situation. Furthermore, there has been a dramatic drop in my credit score due to these unresolved issues with Bank of America and the sudden closure of my credit card accounts by XXXX XXXX. The negative impact on my credit score has been substantial, initially plummeting from XXXX to XXXX and subsequently decreasing to XXXX, leading to significant financial distress. I respectfully request your intervention in investigating the recurring problems with Bank of America and XXXX XXXX, as well as the concerning decrease in my credit score. Your prompt attention to resolving these urgent matters and assisting in restoring financial stability would be greatly appreciated. Thank you for your consideration and assistance in addressing these critical issues.
Frequently Asked Questions
What is Complaint #9120909 about?
Complaint #9120909 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2024-05-28T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.