Checking or savings account -- Managing an account -- Complaint #9110419
Complaint Overview
Complaint ID: 9110419
Company: Keycorp
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem accessing account
ZIP Code: XXXXX
Date Received: 2024-05-27T12:00:00-05:00
Date Sent to Company: 2024-05-27T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hi i am from XXXX an i did a work and travel to XXXX XXXX XXXX in XXXX, i open an account in XXXX XXXX and deposit mi money there, when i came back to XXXX i leave money there so i can transfer if i need it. In XXXX they close mi account with XXXX us dolars saying some movements were fraud but its isnt. They never ask to me if i notice something strange in mi account and they close mi account without consulting me.Now they have mi money and they dont do anything to give me mi money, i ask to open a new account but they say no. The only way they say can help me its with a check but i dont have nobody in the us XXXX I ask if they can deposit mi money in a friend account and they say no. I dont know what to do, since 1 year i have this problem and i need a solution, please help me to bring mi money back, thank you
Frequently Asked Questions
What is Complaint #9110419 about?
Complaint #9110419 was filed against Keycorp regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-05-27T12:00:00-05:00.
How did Keycorp respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Keycorp?
Yes, visit the Keycorp company profile at readthecomplaint.com/company/keycorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.