Checking or savings account -- Managing an account -- Complaint #9099826
Complaint Overview
Complaint ID: 9099826
Company: Robinhood Markets INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Texas
ZIP Code: 77054
Date Received: 2024-05-25T12:00:00-05:00
Date Sent to Company: 2024-05-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened a Robinhood Invest account on XX/XX/year> and a Robinhood Spend on XX/XX/year>. Over the course of a couple weeks I deposited over {$9000.00} into the accounts. On XX/XX/year>, I had tried to make a payment to my credit card from the XXXX account, but Robinhood rejected the transfer and subsequently restricted my account. They asked for statements of the bank I used to make deposits and I provided those, but they still decided to close my account and haven't unlocked my funds to be available to withdraw yet. I asked for a reason and they just gave me a generic XXXX XXXX response that basically said " our terms say we can do whatever we want whenever we want and not tell you '' I was looking forward to using the account, but now I just want my money back.
Frequently Asked Questions
What is Complaint #9099826 about?
Complaint #9099826 was filed against Robinhood Markets INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-05-25T12:00:00-05:00.
How did Robinhood Markets INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Robinhood Markets INC.?
Yes, visit the Robinhood Markets INC. company profile at readthecomplaint.com/company/robinhood-markets-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.