Credit card -- Advertising and marketing, including promotional offers -- Complaint #9074948
Complaint Overview
Complaint ID: 9074948
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Didn't receive advertised or promotional terms
State: Texas
ZIP Code: 76049
Date Received: 2024-05-22T12:00:00-05:00
Date Sent to Company: 2024-06-03T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened an accout that Promised/Advertised I would get a Credit Limit of {$12000.00}. And I could Use that amout to transfer another credit card balance. I was told I could ask for a Credit Limit Raise once I " Physically '' received the card. I received that card and was told my Credit Limit was {$10000.00}. And I could ONLY Transfer a Balance of {$8000.00}. This is Decptive and Fradulent Trade Practice. I asked for a Credit Increase and it was Denied. I make {$160.00} XXXX per year with a {$2000.00} mortage payment. I then asked to Close and Cancel the account. They did not want to do that until I became very Insistent.
Frequently Asked Questions
What is Complaint #9074948 about?
Complaint #9074948 was filed against Citibank, N.A. regarding Credit card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2024-05-22T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.