Credit card -- Problem with a purchase shown on your statement -- Complaint #9042942
Complaint Overview
Complaint ID: 9042942
Company: Goldman Sachs Bank USA
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: New York
ZIP Code: 117XX
Date Received: 2024-05-18T12:00:00-05:00
Date Sent to Company: 2024-05-18T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I purchased 3 dresses from XXXX on XXXX for {$420.00}. I received the items in unusable, unwearable condition. They box and the items soaked in some toxic smelling oily substance. Aside from that, the dresses were made of cheap garbage, unfit for wear. I spoke with XXXX, and they tried to give me a partial refund of {$90.00}. I refused as that was not reasonable. Goldman Sachs sided on the company 's favor stating that because I refused the partial refund and did not ship the items back I was at fault. I refused to ship the items back to XXXX because XXXX was making me pay return postage for damaged goods all the way to XXXX. XXXX refused to guarantee me a refund at that point stating that " Upon receipt of the package, the item ( s ) will be inspected for signs of wear or damage prior to any refund ''. I was not comfortable with this arrangement because I already showed them that the items arrived damaged. It was a trap, a trap that I was asked to pay return postage for. I refused to agree - as anyone would. I would've been left with no proof and down even more money because XXXX showed me an outrageous quote to ship to XXXX. Goldman Sachs has refused my disputes 2 times and I have a third pending claim open right now.
Frequently Asked Questions
What is Complaint #9042942 about?
Complaint #9042942 was filed against Goldman Sachs Bank USA regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-05-18T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.