Mortgage -- Trouble during payment process -- Complaint #9042517
Complaint Overview
Complaint ID: 9042517
Company: Jpmorgan Chase & Co.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Trying to communicate with the company to fix an issue while managing or servicing your loan
State: Georgia
ZIP Code: 30016
Date Received: 2024-05-18T12:00:00-05:00
Date Sent to Company: 2024-05-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Chase Mortgage Account # XXXX I reached out to Chase Mortgage bank about a XXXX months ago in reference to them removing late payments on the account since the account had been paid in full, they refused to do so. I have never not paid the mortgage. My ex-wife and I both had to make two separate payments on the mortgage recommended by the courts until it was sold. My ex-wife was late making her payments a few times which ended up counting against me as well. Chase refused to honor the payments made on-time because she was late on her portion. I explained to Chase Bank that I was going through a divorce and informed them that there would be two separate payments made monthly from my ex-wife and myself. I am not allowed to purchase a new home because of these late payments that I had no control over. Please have this account removed asap. Thanks! I put in for a dispute about this some months ago and nothing has yet to be removed. According to 15 USC 1692c ( c ), these late payments must be removed.
Frequently Asked Questions
What is Complaint #9042517 about?
Complaint #9042517 was filed against Jpmorgan Chase & Co. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2024-05-18T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.