Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #9038011
Complaint Overview
Complaint ID: 9038011
Company: Jpmorgan Chase & Co.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else
State: Delaware
ZIP Code: 19702
Date Received: 2024-05-17T12:00:00-05:00
Date Sent to Company: 2024-05-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am writing to formally notify you of a serious issue regarding my credit report and to seek your assistance. I have been a victim of identity theft, and as a result, fraudulent accounts have been opened in my name with JPMCB ( Chase ). Despite providing XXXX with documentation from Chase confirming that these accounts are not mine, XXXX has refused to remove the fraudulent accounts from my credit report. The accounts in question are as follows : JPMCB ( Chase ) Account Number : [ insert account number, if known ] Under the Fair Credit Reporting Act ( FCRA ), specifically Section 611 ( 15 U.S. Code 1681i ), credit reporting agencies are required to conduct a reasonable reinvestigation when a consumer disputes the accuracy of information on their credit report. XXXXXXXX XXXX and XXXX refusal to remove these fraudulent accounts, despite the evidence provided, constitutes a violation of this requirement. XXXX 's and XXXX actions have caused significant harm to my credit standing and have prevented me from accessing credit and financial services. Moreover, their failure to comply with XXXX XXXX compliance guidelines, which are their own industry standards for accurate credit reporting, further exacerbates the issue. Given that Chase has already confirmed that these accounts are not mine, I am requesting the following actions from Chase : Reaffirm the invalidity of these accounts and communicate directly with XXXX AND XXXX to ensure the immediate removal of the fraudulent JPMCB ( Chase ) accounts from my credit report. Provide assurance that these accounts will not reappear on my credit file in the future. Assist in ensuring that all negative information related to these accounts is removed from my credit reports. As a victim of identity theft and a concerned consumer, I am deeply troubled by XXXX 's and XXXX failure to comply with their legal obligations and protect my financial information. I urge Chase to take swift and decisive action to rectify this situation. I have attached copies of the relevant documentation from Chase, including any correspondence that confirms the fraudulent nature of the accounts. Please confirm receipt of this letter and provide me with updates on the actions taken to resolve this matter. Thank you for your attention to this urgent issue. I trust that Chase will act promptly to assist me in resolving this matter.
Frequently Asked Questions
What is Complaint #9038011 about?
Complaint #9038011 was filed against Jpmorgan Chase & Co. regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2024-05-17T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.