Checking or savings account -- Closing an account -- Complaint #9000099
Complaint Overview
Complaint ID: 9000099
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: North Carolina
ZIP Code: 27703
Date Received: 2024-05-13T12:00:00-05:00
Date Sent to Company: 2024-05-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX. I have been a loyal Chase customer since XXXX, adhering scrupulously to all regulations and rules without any violations. However, on XX/XX/XXXX, I was unexpectedly informed by Chase that my account would be forcibly closed. The notice was discourteously brief, prohibiting any inquiries about the reasons or potential resolutions for this action. Despite assurances that a refund check for the full account balance would be mailed by XX/XX/XXXX, I have yet to receive any funds or further explanations. XXXX. It has been nearly XXXX months since the incident, and repeated attempts to resolve this matter have been met with poor customer service and continual evasion by your staff. Every inquiry remains unanswered, leaving me without any justification or resolution. XXXX. Immediately following the closure notification, I consulted a manager at a local branch, who, after reviewing my account details, confirmed that there were no suspicious activities associated with my account. This manager also reassured me that all funds would be returned via check on the promised date ( XX/XX/XXXX ). Despite numerous follow-ups from myself and manager with the bank, I have been repeatedly met with rude assertions that the account is being held legally without cause, and disturbingly, there is no indication of when the funds might be released. 4. I am profoundly distressed and angered by this situation. The banks actions constitute a severe breach of consumer rights, and I suspect deliberate delays and potentially improper use of client funds. I possess compelling evidence from the onset of this issue. Should the funds not be promptly returned following this complaint, I am prepared to take all necessary legal actions against Chase Bank. 5. I demand immediate action to rectify this situation, including a detailed explanation and the swift return of my funds.
Frequently Asked Questions
What is Complaint #9000099 about?
Complaint #9000099 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2024-05-13T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.