Credit card -- Problem with a purchase shown on your statement -- Complaint #8987020
Complaint Overview
Complaint ID: 8987020
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Ohio
ZIP Code: 44134
Date Received: 2024-05-11T12:00:00-05:00
Date Sent to Company: 2024-05-11T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XX/XX/2024 I was alerted by Citibank of a charge made with my card for {$310.00} while I was traveling in XXXX XXXX. I immediately called Citibank and told them of the fraud and was assured not to worry they would keep my card open and upon returning to call and file a dispute. When I returned to the XXXX on XX/XX/2024 i called Citibank as directed to report the fraudulent charge. I was asked a series of questions by Citibank and was told I was responsible for the charge since the chip on the card was used for the transaction. I told XXXX at fraud Citibank that I never made that transaction. I asked for a signature or some other proof and was told they didnt have anything. Since I still had the card I was told I must of made the transaction since the chip was used. I explained I used my card throughout my trip, giving my card to restaurants, shops, hotels .I did not make that transaction. I always pay my charge bills in full and did so with Citibank excluding the fraudulent charge of XXXX. Now I received a letter from Citibank stating XXXX responsible for the charge and will be reported to consumer agencies as past due. I am at my wits end and have an excellent XXXX XXXX, I feel Citibank has not protected me. I did exactly what I was told when first reporting the charge received in the alert on XX/XX/XXXX. I was a new customer to Citibank and got the card because they didnt charge an international fee. I have closed the account because of this and am no longer a cardholder with Citibank even having to forfeit my airline miles. Please help me.
Frequently Asked Questions
What is Complaint #8987020 about?
Complaint #8987020 was filed against Citibank, N.A. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-05-11T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.