Credit card -- Other features, terms, or problems -- Complaint #8986769
Complaint Overview
Complaint ID: 8986769
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Privacy issues
State: California
ZIP Code: 93630
Date Received: 2024-05-11T12:00:00-05:00
Date Sent to Company: 2024-05-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On Saturday XX/XX/24 at XXXX XXXX time, I received a text message from XXXX Your Chase card needs attention. Please go to chase.com or call XXXX. Reply STOP to opt out of text msgs to this number. Unbeknownst to me this was a fraudulent Tex. Unfortunately, I clicked on the phone number and spoke to someone who asked for the last four digits of my social security number, which I gave. The man kept pushing, wanting {$550.00} in payment. So I ended the call.
Frequently Asked Questions
What is Complaint #8986769 about?
Complaint #8986769 was filed against Jpmorgan Chase & Co. regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2024-05-11T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.