Student loan -- Dealing with your lender or servicer -- Complaint #8983311
Complaint Overview
Complaint ID: 8983311
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: California
ZIP Code: 92570
Date Received: 2024-05-10T12:00:00-05:00
Date Sent to Company: 2024-05-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Did the MOHELA companys response address all of my issues? No, the company 's response did not address all of my issues. Although they confirmed my qualifying employment with XXXX XXXX XXXX XXXX XXXX from XX/XX/XXXX, to XX/XX/XXXX, they stated that the time prior to XXXX does not count toward PSLF. However, this contradicts my employment history, as I started working for the former XXXX employer in XXXX, well before XXXXand ended on XXXXfrom XX/XX/XXXX to XX/XX/XXXX. Do I understand the companys response to my complaint? No, I do not understand the company 's response to my complaint. Their explanation regarding the time prior to XXXX not counting toward PSLF contradicts my employment history, creating confusion and leaving me uncertain about how my payments are being calculated for the PSLF program. Did the company do what they said they would do with my complaint? No, the company did not do what they said they would do with my complaint. They did not adequately address my concerns or provide a satisfactory resolution regarding the calculation of my qualifying payments for the PSLF program.
Frequently Asked Questions
What is Complaint #8983311 about?
Complaint #8983311 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-05-10T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.