Credit card -- Other features, terms, or problems -- Complaint #8954555
Complaint Overview
Complaint ID: 8954555
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: California
ZIP Code: 94566
Date Received: 2024-05-03T12:00:00-05:00
Date Sent to Company: 2024-05-03T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
This matter is about my identity theft and use by criminals to obtain/use a card issued by Citibank. I was informed by Citibank in XX/XX/XXXX of potential misuse of a card for which their records noted me as a guarantor. I answered several questions, several times, and completed a fraud affidavit provided by Citibank. I also e-filed an identity theft report with FTC. In XX/XX/XXXX, Citibank issued me a form 1099C for cancellation of debt of {$3900.00}. Since the amount was not my debt, as I never authorized issuance of the card, I complained to Citibank to have a corrected form 1099C issued to the IRS with a copy to me. In XX/XX/XXXX, Citibank issued a letter acknowledging that a fraudulent application had been made in my name and the account had been permanently closed. However, even though the XXXX tax filing deadline is passed, a corrected form 1099C has not yet been issued. I am a senior citizen and this delay is causing me great stress.
Frequently Asked Questions
What is Complaint #8954555 about?
Complaint #8954555 was filed against Citibank, N.A. regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2024-05-03T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.