Student loan -- Struggling to repay your loan -- Complaint #8954442
Complaint Overview
Complaint ID: 8954442
Company: Maximus Federal Services, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Struggling to repay your loan
Sub-Issue: Problem with your payment plan
State: Georgia
ZIP Code: 30809
Date Received: 2024-05-07T12:00:00-05:00
Date Sent to Company: 2024-05-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have been contacting Aidvantage since XX/XX/XXXX trying to get them to extend my current payment on the PAYE plan onf {$190.00} ( which was in effect since before COVID ; orignal amount was {$230.00} and decreased because I paid off the subsidized portion of my loans ). My PAYE repayment plan was set to recertify XX/XX/XXXX, however, per Student Aid 's language, any recertifications prior to XX/XX/XXXX would be pushed out until XXXX. My PAYE plan was automatically recertified with a new payment amount of {$580.00} because my tax information is automatically linked somewhere to Aidvantage/Student Aid. I have been contacting Aidvantange since late XXXX to get this straightened out and was finally told in XX/XX/XXXX I would need to contact Student Aid directly to request this change because they " can not do anything as the payment plan amounts come from Student Aid and they just administer them. '' I can not get ahold of anyone at Student Aid and they claim they have forwarded requests which have not been resolved. Aidvantage has contacted me twice throughout this entire process promising to have the issue corrected within one week and it has not been resolved either time.
Frequently Asked Questions
What is Complaint #8954442 about?
Complaint #8954442 was filed against Maximus Federal Services, INC. regarding Student loan specifically about Struggling to repay your loan. It was received by the CFPB on 2024-05-07T12:00:00-05:00.
How did Maximus Federal Services, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Maximus Federal Services, INC.?
Yes, visit the Maximus Federal Services, INC. company profile at readthecomplaint.com/company/maximus-federal-services-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.