Credit card -- Trouble using your card -- Complaint #8934718
Complaint Overview
Complaint ID: 8934718
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-Issue: Credit card company won't increase or decrease your credit limit
State: Georgia
ZIP Code: 30044
Date Received: 2024-05-05T12:00:00-05:00
Date Sent to Company: 2024-05-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I received an email that my credit limit was changed. When I logged into my account, my Citi Double Cash card limit was reduced. Citi Double limit was $ XXXX with {$5000.00} available went to {$5100.00} limit and {$570.00} available. I have never missed a payment and always paid more than the minimum. I've had this card since XXXX and my account history with Citi has been excellent. Yes, my credit score has changed but that has not impacted my obligation to pay my debt. Reducing my limit impacts my credit score which further perpetuates the cycle of my score decreasing do this action. I understand the economy is challenging and uncertain, but I value my relationship with Citi and would appreciate their partnership with a consumer that is committed to them and reflect that with reinstating my credit limit.
Frequently Asked Questions
What is Complaint #8934718 about?
Complaint #8934718 was filed against Citibank, N.A. regarding Credit card specifically about Trouble using your card. It was received by the CFPB on 2024-05-05T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.