Credit card -- Getting a credit card -- Complaint #8927619
Complaint Overview
Complaint ID: 8927619
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-Issue: Application denied
State: New York
ZIP Code: 10463
Date Received: 2024-05-03T12:00:00-05:00
Date Sent to Company: 2024-05-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I applied for a Costco Anywhere Visa Card by Citibank and was denied. I was emailed a letter with the reason for denial but didn't understand the reason. I attempted several times to contact Citibank and was not able to receive the additional information that I needed. Furthermore, the denial was based on information provided by XXXX. I attempted to speak with a customer service representative, at XXXX, about the matter and was not able to. The only option given through the automated system is to be provided a credit report or score. I would like further clarification of the explanation for my denial from either Citibank or XXXX. Thank you for your assistance in this matter.
Frequently Asked Questions
What is Complaint #8927619 about?
Complaint #8927619 was filed against Citibank, N.A. regarding Credit card specifically about Getting a credit card. It was received by the CFPB on 2024-05-03T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.