Credit card -- Other features, terms, or problems -- Complaint #8926648
Complaint Overview
Complaint ID: 8926648
Company: Synchrony Financial
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: Minnesota
ZIP Code: 55448
Date Received: 2024-05-03T12:00:00-05:00
Date Sent to Company: 2024-05-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Account ending in XXXX. I need past statements in pdf format from XXXX 2021 to present. I requested these via live chat on the banks website. I was told I needed to submit request via email which I did. No reply. Chatted again and now told I need to change subject in email to billing inquiry. Did this and received email back to call XXXX. I did this and the agent had no idea how to get me the statements but told me to call XXXX. I called this number and the agent put me back into the automated loop where I went to another agent. This went on XXXX times and I hung up because no agent knew how to do it. I went back to live chat and explained everything that happened on XX/XX/XXXX. The agent said she would order the statements and I would receive within XXXX hours. XXXX hours passed with no statements received. I then called XXXX again and this time spoke supervisor XXXX. XXXX assured me I would get the statements within XXXX hours. Nothing has been received and XXXX hours has passed.
Frequently Asked Questions
What is Complaint #8926648 about?
Complaint #8926648 was filed against Synchrony Financial regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2024-05-03T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.