Mortgage -- Applying for a mortgage or refinancing an existing mortgage -- Complaint #8898365
Complaint Overview
Complaint ID: 8898365
Company: Bank Of America, National Association
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
Sub-Issue: Fees or costs during the application process
State: Colorado
ZIP Code: 802XX
Date Received: 2024-04-30T12:00:00-05:00
Date Sent to Company: 2024-04-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was working with a loan officer from Bank of America to acquire a mortgage on a home while in contract. The XXXX misrepresented our assets in the application and took over two weeks to notify me after knowledge of underwriting denials. Bank of America never provided me with formal documentation for the denial reason and took over a week to get the required documentation to another lending intuition. Additionally, I paid a {$930.00} appraisal fee to Bank of America on XX/XX/2024. This payment was processed over the phone and no receipt has been provided. Bank of America instead has sent an invoice to the new lender stating that I did not pay the fee.
Frequently Asked Questions
What is Complaint #8898365 about?
Complaint #8898365 was filed against Bank Of America, National Association regarding Mortgage specifically about Applying for a mortgage or refinancing an existing mortgage. It was received by the CFPB on 2024-04-30T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.