Credit card -- Fees or interest -- Complaint #8898186
Complaint Overview
Complaint ID: 8898186
Company: Synchrony Financial
Product: Credit card
Sub-Product: Store credit card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: Georgia
ZIP Code: 30152
Date Received: 2024-04-30T12:00:00-05:00
Date Sent to Company: 2024-05-02T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On my XXXX statement I was assessed {$1.00} paper statement fee. We do not use our Lowe 's credit card each month or carry a balance - an electronic statement would only get lost in an already too full email account - that I may or may not even know to look for since we do not use this card frequently - thus we could incur late fees. A paper statement fee feels like a junk fee that credit card companies should not be able to access consumers. This is a terrible customer service experience and such a petty way to lose long time customers. We choose Lowe 's over XXXX XXXX because of the XXXX % off when using the Lowe 's credit card, but if we are forced to use our personal credit card to avoid a paper statement fee than that puts Lowe 's and XXXX XXXX on a level playing field, so we will choose XXXX XXXX. These types of fees may seem nominal to the company, but no one likes to be nickeled and dimed with fees- very poor business decision on their part.
Frequently Asked Questions
What is Complaint #8898186 about?
Complaint #8898186 was filed against Synchrony Financial regarding Credit card specifically about Fees or interest. It was received by the CFPB on 2024-04-30T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.