Checking or savings account -- Managing an account -- Complaint #8880137

Complaint Overview

Complaint ID: 8880137

Company: Jpmorgan Chase & Co.

Product: Checking or savings account

Sub-Product: Checking account

Issue: Managing an account

Sub-Issue: Funds not handled or disbursed as instructed

State: California

ZIP Code: 91501

Date Received: 2024-04-28T12:00:00-05:00

Date Sent to Company: 2024-04-28T12:00:00-05:00

Company Response: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Consumer Narrative

This is to follow up on Complaint ID XXXX with XXXX and XXXX a new complaint with JPM Chase. On XX/XX/year>, I discovered that, check no. XXXX in the amount of {$2000.00} that I had issued from my XXXX account to XXXX XXXX XXXX XXXX had erroneously cleared my account on XX/XX/year> with a forged endorsement on the back of the check. I immediately reported this fraudulent activity to the XXXX and filed a police report with XXXX XXXX. Due to XXXX 's lack of cooperation in resolving this fraud case and their unprofessionalism in handling this situation, I went to Chase bank at XXXX XXXX XXXX XXXX, XXXX, CA XXXX on XX/XX/year> and requested assistance from the Branch XXXX. She was kind enough to call Chase XXXX Department to follow up on my case filed ; however, she informed me that Chase can't help me as this was a check issued from my XXXX account. On XX/XX/year>, I received a call from XXXX XXXX at XXXX. According to the information provided by the Detective, this check was attempted to be negotiated at a Chase ATM in XXXX XXXX, CA ( see attached image provided by BPD ). When the said check was presented at Chase, Chase immediately contacted the account holder ( i.e. XXXX XXXX ) to confirm whether the account holder is in possession of her debit card ; XXXX XXXX informed Chase that her debit card was stolen and her account has been compromised and she did not deposit a check payable to XXXX XXXX XXXX XXXX to her account. No loss was taken by XXXX XXXX as Chase immediately froze her account ; therefore, there was no need to attempt to recover my funds as Chase did not honor the fraud endorsement in the first place. To this day, XXXX has failed to provide investigation updates with Chase or a provisional credit in my account claiming " for all endorsement forged check disputes, the bank of first deposit, JP Morgan Chase, is responsible for investigating and resolving the claim. There is a XXXX day time frame that all institutions try to adhere to when investigating these claims. However, it is not a legal and/or guaranteed time frame [ and XXXX has XXXX no control over how quickly they can provide a resolution. '' Due to financial hardships, I have been incurring fees and penalties for delayed payment. This check should have never cleared through the Chase ATM as it was evidently payable to XXXX XXXX XXXX XXXX with a Policy number on it and should have never passed through the bank 's review channels. This letter serves as my official notice to JPM Chase to provide update as to where my funds are and demanding my {$2000.00} reimbursement.

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This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.

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