Credit card -- Other features, terms, or problems -- Complaint #8875653
Complaint Overview
Complaint ID: 8875653
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: Texas
ZIP Code: 76065
Date Received: 2024-04-27T12:00:00-05:00
Date Sent to Company: 2024-04-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I have a best buy credit card issued by Citi Bank with a current balance coming due XX/XX/year>. The balance is {$640.00} and if not paid they will charge me {$340.00} in interest. Any other credit card or line of credit with this features always puts the extra amount paid onto the promotional balance. Per customer service at Best Buy only payments within the 60 days of the expiring promotional balance will be applied after satisfying the minimum due but you have to call to transfer that payment to that balance even within the 60 day time frame. My husband has the same card and when paying extra it went automatically to the promotional balance first without a phone call and without it being the 60 day stipulation time period. As a consumer, this sounds like credit card fraud towards the consumer. I've used this feature with Macy 's credit card and Pay Pal Credit and never did I have to tell them to apply the extra payments nor was I restricted to the 60 day time period. How can Citi Bank not follow these same rules? There should be some time of regulation on Banks who issue credit card and offer these types of promotions.
Frequently Asked Questions
What is Complaint #8875653 about?
Complaint #8875653 was filed against Citibank, N.A. regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2024-04-27T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.