Credit card -- Problem with a purchase shown on your statement -- Complaint #8870832
Complaint Overview
Complaint ID: 8870832
Company: Goldman Sachs Bank USA
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Illinois
ZIP Code: 60477
Date Received: 2024-04-26T12:00:00-05:00
Date Sent to Company: 2024-04-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/23 a charge of {$130.00} was made to my Apple Card ( Goldman Sachs ) through the XXXX app for an accommodation stay at the XXXX XXXX in XXXX NY. At arrival to the property for check-in the front desk attendant indicated that their printer was broken so I could not receive a printed confirmation of check-in. I was given a room key for another hotel ( XXXX ) and upon entering the room I found it to be in deplorable condition with a non-functioning AC unit blowing out hot air while emitting a terrible smell. I went down to the front desk to request another room and the front desk attendant was combative indicating that it was a take it or leave it reservation. He would not even go up to the room to assess its condition. I immediately contacted XXXX support notifying them of the situation. They could not reach the property by phone or e-mail. I was left without a place to stay for the night and had to rely on waiting in public spaces until the next day when I found availability at another property. When XXXX finally was able to get in touch with the property to request a refund waiver it was denied as they claimed I never arrived for check-in. A dispute was opened with my Apple Card XXXX in which after several attempts to have it resolved they sided with the merchant with the default determination that a refund credit could not be granted due to the property claiming I did not arrive for the reservation check-in.
Frequently Asked Questions
What is Complaint #8870832 about?
Complaint #8870832 was filed against Goldman Sachs Bank USA regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-04-26T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.