Student loan -- Dealing with your lender or servicer -- Complaint #8870800
Complaint Overview
Complaint ID: 8870800
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Problem with customer service
State: Pennsylvania
ZIP Code: 19063
Date Received: 2024-04-26T12:00:00-05:00
Date Sent to Company: 2024-04-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I contacted MOHELA to find out why they have unilaterally refused to remove me from the XXXX plan and place my loans on the XXXX XXXX XXXX. The customer service representative refused to direct me to where it states that I must apply to be placed on the XXXX XXXX XXXX. The representative, named XXXX, repeatedly interrupted me and hung up on me when I demanded he stop interrupting me and provide me an opportunity to complete my statements.
Frequently Asked Questions
What is Complaint #8870800 about?
Complaint #8870800 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-04-26T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.