Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #8870510
Complaint Overview
Complaint ID: 8870510
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Indiana
ZIP Code: 477XX
Date Received: 2024-04-26T12:00:00-05:00
Date Sent to Company: 2024-04-26T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Dear Consumer Financial Protection Bureau, I am writing to bring to your attention a concerning issue I have been facing with Bank of America regarding several transactions from three years ago. On XX/XX/2021, i discovered that Bank of America deposited over {$10000.00} into my account, which I believed to be legitimate funds. Upon seeing the deposit around XXXX that XXXX, I usedthe funds to pay off debts and expenses, assuming it was reimbursement for non-sufficient fund ( NSF ) fees previously incurred. However, around XXXX the same day, I noticed that Bank of America retracted all of the deposited funds, leaving my account with a negative balance of roughly - {$15000.00}. The initial deposits consisted of multiple transactions labeled as returned NSF fees totaling {$35.00} for each of those deposits. I assumed that they were being reimbursed for the amount I had been over charge. However, Bank of America has since denied any knowledge of depositing such an amount into my account. Despite my attempts to clarify the situation, they have been uncooperative and even accusatory, suggesting that I purposely overcharged my account the {$15000.00}. I am deeply troubled by this situation, as I believed the funds were rightfully mine, and their refusal to acknowledge the deposits has put me in a difficult financial position. I have been unable to obtain any auto loans, personal loans, credit cards, or anything of that nature. Thank you for your attention to this matter. I am hopeful for a swift resolution.
Frequently Asked Questions
What is Complaint #8870510 about?
Complaint #8870510 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2024-04-26T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.