Credit card -- Problem with a purchase shown on your statement -- Complaint #8852674
Complaint Overview
Complaint ID: 8852674
Company: Goldman Sachs Bank USA
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Texas
ZIP Code: 77092
Date Received: 2024-04-24T12:00:00-05:00
Date Sent to Company: 2024-04-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX XXXX I went to XXXX XXXX. I got a receipt of {$52.00}, then I checked my balance card and was charged {$75.00}. I disputed the charge and called the theater company and I was told that they used {$20.00} extra on my card as a hold fund. They said, to give it two days, if it doesnt clear I need to dispute with my my bank. The two days passed and I saw that the {$20.00} was reflected off my bank card. So I paid the {$52.00} that I owed on XX/XX/XXXX. Now today, I see that they added {$52.00} that I need to REPAY. Even though paid my owed balance and was told I need to pay again because it was credit given to me that time, even though the balance was readjusted to proper amount and I paid it. I still need to pay regardless that I didnt even use it.
Frequently Asked Questions
What is Complaint #8852674 about?
Complaint #8852674 was filed against Goldman Sachs Bank USA regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-04-24T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.