Student loan -- Struggling to repay your loan -- Complaint #8843318
Complaint Overview
Complaint ID: 8843318
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Struggling to repay your loan
Sub-Issue: Can't get other flexible options for repaying your loan
State: Ohio
ZIP Code: 453XX
Date Received: 2024-04-23T12:00:00-05:00
Date Sent to Company: 2024-04-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
After Mohela sent me a loan forgiveness letter in XX/XX/XXXX, they decided to reinstate my loans in XX/XX/XXXX, with no notice. While I was trying to figure out what was going on with my account, I fell behind in payments. I've gone from making $ XXXX per year to a part-time job making $ XXXX. I requested forbearance and it was denied, again with no notice. I discovered my forbearance was denied by tracking my submission online.
Frequently Asked Questions
What is Complaint #8843318 about?
Complaint #8843318 was filed against Mohela regarding Student loan specifically about Struggling to repay your loan. It was received by the CFPB on 2024-04-23T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.