Credit card -- Problem with a purchase shown on your statement -- Complaint #8824172
Complaint Overview
Complaint ID: 8824172
Company: Synchrony Financial
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Pennsylvania
ZIP Code: 19147
Date Received: 2024-04-21T12:00:00-05:00
Date Sent to Company: 2024-04-21T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have gotten an email from Paypal credit card through synchrony bank that I thought was spam for the amount of XXXX which I never used or authorized. I didn't even think I had a paypal credit card. When I went to look at my credit report it is also showing this information, but I never bought this or even realized I had a paypal credit card. Now it's effecting my credit and apparently I owe this money I didn't spend?
Frequently Asked Questions
What is Complaint #8824172 about?
Complaint #8824172 was filed against Synchrony Financial regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-04-21T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.