Credit card -- Fees or interest -- Complaint #8788891
Complaint Overview
Complaint ID: 8788891
Company: Synchrony Financial
Product: Credit card
Sub-Product: Store credit card
Issue: Fees or interest
Sub-Issue: Charged too much interest
State: Virginia
ZIP Code: 22102
Date Received: 2024-04-16T12:00:00-05:00
Date Sent to Company: 2024-04-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Ref : Filing Fraud Complain against Synchrony Bank Dear Sir/Madam , Despite my repeated request, Synchrony Bank XXXX XXXX Synchrony Bank has refused to settle my fraud complain for over XXXX year. Below is the brief description of the issues : XXXX. Synchrony Bank, along with its vendor XXXX XXXX, financed and installed a HVAC system in my home. XXXX. XXXX financed this for XXXX years with a monthly payment of {$300.00} which would have paid off the total loan amount of {$7200.00} in XXXX years XXXX. I was told on the phone that this loan was interest free XXXX. I was paying {$300.00} per month which would have paid off my loan in XXXX years. XXXX. My investigation revealed that the Synchrony Bank staff unilaterally reduced my monthly payments to {$170.00} per month after the first year. XXXX. Subsequently, they sent me the new bill with interest payment claiming that I didnt pay off {$7200.00} in XXXX years. Therefore, I must pay the interest. They said that was the agreement. I never agreed to any thing like that, nor I signed on any written agreement 7. I have repeated asked Synchrony Bank to provide me the written agreement. They said they cant find any written agreement. This is because they never intended to provide one. I never signed off on the interest terms claimed by them 8. I have asked Synchrony Bank to settle this issue amicably. They have never responded to my request in writing. 9. Please review the attached documents sent to Synchrony Bank by me at three different dates. I request that your office kindly investigate this issue. I believe Synchrony Bank has engaged in the fraudulent practices with my account. I wouldnt be surprised if they are doing the same to other consumers.
Frequently Asked Questions
What is Complaint #8788891 about?
Complaint #8788891 was filed against Synchrony Financial regarding Credit card specifically about Fees or interest. It was received by the CFPB on 2024-04-16T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.