Credit card -- Problem with a purchase shown on your statement -- Complaint #8767065
Complaint Overview
Complaint ID: 8767065
Company: Synchrony Financial
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Arizona
ZIP Code: 850XX
Date Received: 2024-04-13T12:00:00-05:00
Date Sent to Company: 2024-04-13T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hello I am writing to express my concern regarding an ongoing issue with the orthodontic services provided for my son by the XXXX XXXX in XXXX XXXX XXXX, and the subsequent financial dispute with Synchrony Bank. On XX/XX/2023, I opened a Credit Care account with Synchrony Bank to finance the orthodontic services provided by the XXXX XXXX. However, on XX/XX/2023, I informed the XXXX XXXX of our impending relocation from XXXX to XXXX. At that time, I requested assistance in finding a new orthodontic provider in the XXXX, XXXX area and discussed the possibility of receiving some form of monetary compensation for the services yet to be rendered by the new provider. Unfortunately, my requests were met with resistance. The XXXX XXXX neither provided any referrals to orthodontists in XXXX nor engaged in any discussions regarding potential compensation. Feeling left with no other option, I approached Synchrony Bank in XX/XX/2023 to request a refund of {$1500.00}. Despite my efforts, my dispute has been refused three times by Synchrony Bank, each time with the justification that the merchant ( XXXX XXXX ) is working directly with me. I have repeatedly informed Synchrony Bank that the XXXX XXXX has been uncooperative and dismissive of my calls, viewing them as a nuisance rather than a legitimate customer concern. Caught in this predicament, I find it unjust to be held financially responsible for services that were not rendered. In the interim, I have had to seek out and secure continued orthodontic care for my son independently. Enclosed, please find the record of my communication with Synchrony Bank, along with the breakdown of my contact with the XXXX XXXX provided by the bank. I kindly request your assistance in resolving this matter and look forward to your prompt response.
Frequently Asked Questions
What is Complaint #8767065 about?
Complaint #8767065 was filed against Synchrony Financial regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-04-13T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.