Checking or savings account -- Closing an account -- Complaint #8762778
Complaint Overview
Complaint ID: 8762778
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: Georgia
ZIP Code: 30052
Date Received: 2024-04-12T12:00:00-05:00
Date Sent to Company: 2024-04-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My father passed away XX/XX/year>. He has XXXX account with Merrill Lynch by Bank of America. The Account has been awarded to me in XXXX XXXXXXXX MI probate court with a decree of Determination of Heirship in a formal probate hearing. I have submitted my court documents as well as the other documents asked of me and Merrill Legal team has denied my documents are accurate probate documents and have not released the fund to me. They have asked for Letters Testamentary or small estate affidavit which my dad 's probate does not qualify for based on asset amount and date of death. I tried to explained to the rep but they stated they have to wait for the legal team whom does not have a customer number or email available so me or my attorney can contact. I have been denied access to speak with any type of supervisor directly, they have responded that a supervisor will schedule to call me back in 24-48hrs ( which they haven't ) and the legal team will reassess my documents in 3-5 business days, AGAIN. Every time i call the life services department i receive the same response. There is no courtesy for this been sent back incorrectly and ignorance to MI probate law. Its stressful enough dealing with your parent passing and handling all their affairs, probate court, attorney fees, funeral expense, and arrangements and have to argue with a bank about their account that has already been grated by a court of law. Case # XXXX
Frequently Asked Questions
What is Complaint #8762778 about?
Complaint #8762778 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2024-04-12T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.