Credit card -- Problem with a purchase shown on your statement -- Complaint #8762693
Complaint Overview
Complaint ID: 8762693
Company: Synchrony Financial
Product: Credit card
Sub-Product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Texas
ZIP Code: 754XX
Date Received: 2024-04-12T12:00:00-05:00
Date Sent to Company: 2024-04-12T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
They once again closed my dispute. They sent a breakdown to CFPB that did NOT include payments made in XX/XX/XXXX and XX/XX/XXXX of {$230.00} each. They claimed to give me a direct contact to CFPB but that was also not true and the number goes straight to voicemail and they never return my calls. I made several disputes throughout the year of XXXX and each time the synchrony rep admitted the balance was wrong- I have it all recorded. They would submit for it to be corrected, only for adjustments to be made to the balance but they would still be incorrect. After further research, the difference owed was merely {$43.00} once the refund was issued from sleep number but synchrony continued to send me statements with the wrong balances. Original Purchase amount was {$3300.00} and the credit refund issued was {$2400.00} leaving a difference of {$810.00}. {$770.00} worth of payments were made in XXXX, XXXX and XXXX of XXXX. The difference would be {$43.00}. Yet the statement mailed in XXXX of XXXX after the refund was issued showed a balance of {$230.00}. I then contacted Synchrony MULTIPLE times and they submitted multiple disputes to get the balance corrected so I could make the payment if indeed anything was owed. I have NEVER had a late payment yet now they are reporting on my credit that I was 90 days past due. They never supplied me with an accurate balance and everytime i call in ( recorded calls ) they admit it is incorrect. Since I have called in on this dispute, they hang up on me everytime. Unacceptable
Frequently Asked Questions
What is Complaint #8762693 about?
Complaint #8762693 was filed against Synchrony Financial regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-04-12T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.