Checking or savings account -- Managing an account -- Complaint #8745777
Complaint Overview
Complaint ID: 8745777
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: New York
ZIP Code: 11434
Date Received: 2024-04-10T12:00:00-05:00
Date Sent to Company: 2024-04-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
So I work for roots and sprig, I recently tried to change my direct deposit from chase to XXXX XXXX. It bounced for some reason so my job sent me a physical check for {$450.00}. I deposited it XXXX XXXX at XXXX in my chase account. Next morning it said I had a hold on my deposit and it was under review till the XXXX. I got on the phone with chase customer service and they told me that its under review and the XXXX is worse case scenario. The money was never available and came yesterday the same check left my account in the negatives. I literally just got direct deposit from the same company today and it was diminished because the check I deposited last never went through but was some how credited me when the check amount was never available. So now I need the last check reimbursed and deposited so everything can be rectified. Ive been in contact with both my companys XXXX and chase. XXXX told me about why my check bounce and told me to check with chase and chase only told me to wait till the XXXX. I talked to a representative today and they said I had to talk to my jobs company. I just need this solved so I could tend to my bills asap.
Frequently Asked Questions
What is Complaint #8745777 about?
Complaint #8745777 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-04-10T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.