Credit card -- Fees or interest -- Complaint #8744566
Complaint Overview
Complaint ID: 8744566
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: Virginia
ZIP Code: 236XX
Date Received: 2024-04-10T12:00:00-05:00
Date Sent to Company: 2024-04-10T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I am a XXXX XXXX XXXX. I was on XXXX XXXX XXXX for XXXX days from XXXX XX/XX/2024 to XXXX XX/XX/2024. I opened a Citi AAdvantage Executive credit card account on XXXX XX/XX/2024. I also requested to have XXXX protections applied to my account. Citi claims I am not a qualified borrower, despite me sending them copies of my orders multiple times and even pointing out where on the XXXX it states that I am a qualified borrower because I was on orders for more and 30 consecutive days. They also claim that I was not on XXXX XXXX when I opened the account, despite me sending them my orders multiple times. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX under a call or order that does not specify a period of 30 days or less, or such a member serving on XXXX XXXX XXXX XXXX XXXX as that term is defined in 10 U.S.C . 101 ( d ) ( 6 ). I keep sending in an application for XXXX and it keeps getting denied. The people I speak with over the phone refuse to give me additional information, the only thing the do I read me what it says on the denial letter. They also tell me that I may no speak to the people in charge of reviewing the account. What they are doing is not fair... specially when there is a law that is supposed to protect service members.
Frequently Asked Questions
What is Complaint #8744566 about?
Complaint #8744566 was filed against Citibank, N.A. regarding Credit card specifically about Fees or interest. It was received by the CFPB on 2024-04-10T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.