Mortgage -- Trouble during payment process -- Complaint #8715911
Complaint Overview
Complaint ID: 8715911
Company: First Interstate Bancsystem, INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Trying to communicate with the company to fix an issue while managing or servicing your loan
State: Idaho
ZIP Code: XXXXX
Date Received: 2024-04-07T12:00:00-05:00
Date Sent to Company: 2024-04-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received the loan from First Interstate BankXXXX XXXX XXXX XXXX XXXXXXXX - ( XXXX ) XXXX ) as part of a XXXX loan package back in XXXX (? ) when purchasing a house. During a XXXX, it was recommended the house would need to be sold/short sale due to financial complications at the time. In XXXX, once the conditions of the short-sale were met, the house was sold ; however, the bank never released this additional loan, saying that it was to be converted to a XXXX XXXX loan. I ended up with a XXXX loan that continued to receive annual mortgage interest statements for several years, but never monthly statements. Over the years I tried to set up an online presence to manage the account, and every time I am left with the loan unavailable online and no statements being sent. I get various reasons as to why I can't have access to this loan online ; this is very frustrating since I have moved many times and traveled for a few years, always having to send via XXXX Mail a monthly coupon and XXXX check. I would like for them to 1 ) reconsider the original decision and make the loan part of the short-sale, write off the loan as I believe it should have been, make restitution to me and clean up my credit report as needed ; and 2 ) at a minimum, give me access and statements, so I can manage it online. The interest I have paid on this loan is well above the original amount of the small loan that was part of the XXXX package. I believe their refusal to put this online and give me access to it is to avoid audit of a fraudulent loan that should have been flagged a very long time ago. In XXXX, we attempted to buy a house and were unable to get the loan we desired, partly because this loan was still listed as a mortgage loan on my credit report. The bank re-named this loan after that, but it shows severe negligence if nothing else. I am now attempting to buy a house again after all these years and would like to make sure this situation doesn't derail another attempt to own a home.
Frequently Asked Questions
What is Complaint #8715911 about?
Complaint #8715911 was filed against First Interstate Bancsystem, INC. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2024-04-07T12:00:00-05:00.
How did First Interstate Bancsystem, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against First Interstate Bancsystem, INC.?
Yes, visit the First Interstate Bancsystem, INC. company profile at readthecomplaint.com/company/first-interstate-bancsystem-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.