Credit card -- Advertising and marketing, including promotional offers -- Complaint #8709735
Complaint Overview
Complaint ID: 8709735
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Confusing or misleading advertising about the credit card
State: Ohio
ZIP Code: 452XX
Date Received: 2024-04-05T12:00:00-05:00
Date Sent to Company: 2024-04-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
My husband has Citi XXXX XXXX XXXX. I am authorized user of the card. We were paying down this card for a while, not adding any more charges on it. Then they had offered a XXXX % interest for a XXXX XXXX period promotion. So we started using this card again instead of other cards we had. Unfortunately It looks like we cant pay it off completely by the end of the promotion. Citi card will make money by charging the interest on the amount that we left to pay at that time. The silver lining was that with XXXX % interest charged, we wont go over the credit limit, so no over limit charges will be added on top of bone crushing interest. But then as the end of the XXXX % interest promotions end approached ( XXXX ), XXXX, Citi decreased our credit limit down to XXXX of what it was. So if we dont pay off much more than we planned by XXXX, which will be very difficult if not impossible, and the non promotional interest ( about XXXX % ) will be added, then well go over the credit limit, then they can charge us the fee for going over the credit limit, too. When the XXXX % interest rates for limited time was presented to us, we didnt or couldnt foresee this kind of trick would be played at the end of the promotional period. Credit card companies may argue this is perfectly legal but this isnt fair nor in good faith. XXXX XXXX card did the very same thing shortly before Citi card did this. So I suspect this is widespread trick credit card company play with, regular, working peoples money, credit scores, and lives. It needs to be fixed. Please help.
Frequently Asked Questions
What is Complaint #8709735 about?
Complaint #8709735 was filed against Citibank, N.A. regarding Credit card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2024-04-05T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.