Checking or savings account -- Managing an account -- Complaint #8673107
Complaint Overview
Complaint ID: 8673107
Company: U.S. Bancorp
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: California
ZIP Code: 91001
Date Received: 2024-04-01T12:00:00-05:00
Date Sent to Company: 2024-04-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My account was hit with fraud. A check which was sent to my landlord for rent was stolen, altered and cashed. The fake check should have never been paid through my bank since there was not enough funds to cover, not consistent with my routine transactions, the signature on the check was not mine and even spelled my name wrong. US Bank is refusing to give me a time frame as to when this will be completed. Its been a month already.
Frequently Asked Questions
What is Complaint #8673107 about?
Complaint #8673107 was filed against U.S. Bancorp regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-04-01T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.