Student loan -- Struggling to repay your loan -- Complaint #8662049
Complaint Overview
Complaint ID: 8662049
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Struggling to repay your loan
Sub-Issue: Can't get other flexible options for repaying your loan
State: California
ZIP Code: 92504
Date Received: 2024-03-30T12:00:00-05:00
Date Sent to Company: 2024-03-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I simply want a Graduated Extended payment plan for my very large Parent PLUS loans -approx {$200000.00}. It does not require a particular income and does not involve forgiveness of any kind. I had one for my own student loans and it was granted as a matter of course. Mohela is treating it as a kind of forbearance or forgiveness plan and requires income information, which I have provided, but which is not necessary. Here are the dates of my previous applications and Mohela 's responses so far. I will begin monthly payments as soon as the XXXX XXXX plan is approved. Appplication date : XX/XX/XXXX - as soon as Mohela notified me of the upcoming payment amounts for XX/XX/XXXX. Response : XX/XX/XXXX : " Your loan ( s ) are not currently in repayment. You may reapply once your loans are in repayment. '' Application date : XX/XX/XXXX. Response XX/XX/XXXX : " Your loan ( s ) are not currently in repayment. You may reapply once your loans are in repayment. '' My loan was on an administrative forbearance until XX/XX/XXXX because Mohela was late in sending the XX/XX/XXXX bill, I believe. Application dateXXXX - Processing Application date : XX/XX/XXXX- Processing Application date XX/XX/XXXX - XXXX I have called several times over the months. The customer service representatives are not empowered to help, they just say the application is " processing. '' For the last XXXX applications, the website states I should be receiving an answer in " XXXX to XXXX business days. ''
Frequently Asked Questions
What is Complaint #8662049 about?
Complaint #8662049 was filed against Mohela regarding Student loan specifically about Struggling to repay your loan. It was received by the CFPB on 2024-03-30T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.