Checking or savings account -- Managing an account -- Complaint #8661625
Complaint Overview
Complaint ID: 8661625
Company: United Services Automobile Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Florida
ZIP Code: 33324
Date Received: 2024-03-30T12:00:00-05:00
Date Sent to Company: 2024-03-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I hold both a XXXX Visa and an XXXX XXXX card with the bank. On XX/XX/2024, I deposited a {$45000.00} check from the U.S. Treasury into my checking account. The bank held the funds for approximately 10 days. Upon confirmation from the bank that the deposit had cleared, on XX/XX/XXXX, I made two online credit card payments : {$3100.00} to XXXX XXXX and {$14000.00} to the XXXX Visa, effectively paying off both cards. However, on the same day, the bank erroneously processed two additional payments totaling {$17000.00} to the same two cards without authorization. Concurrently, all other outstanding transactions on my checking account were being returned, resulting in a negative balance. On XX/XX/XXXX, I promptly contacted the bank to address the unauthorized duplicate payments and requested that the excess amounts be returned to my checking account. Despite numerous attempts over the following 27 days, the process of rectifying this error has been fraught with challenges. The bank has continuously refused to return the excess payments of {$17000.00}, citing ongoing investigations for which they have provided no transparent explanation.
Frequently Asked Questions
What is Complaint #8661625 about?
Complaint #8661625 was filed against United Services Automobile Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-03-30T12:00:00-05:00.
How did United Services Automobile Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against United Services Automobile Association?
Yes, visit the United Services Automobile Association company profile at readthecomplaint.com/company/united-services-automobile-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.