Money transfer, virtual currency, or money service -- Confusing or missing disclosures -- Complaint #8651548
Complaint Overview
Complaint ID: 8651548
Company: Goldman Sachs Bank USA
Product: Money transfer, virtual currency, or money service
Sub-Product: Check cashing service
Issue: Confusing or missing disclosures
State: Washington
ZIP Code: 98105
Date Received: 2024-03-28T12:00:00-05:00
Date Sent to Company: 2024-03-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I tried to use Marcus savings account to pay my rent. It was processed for the first month. And by the second month, they froze my account without informing me which cost me {$68.00} fine. After I unfroze the account by XXXX, I tried to call Marcus and try to transfer {$4500.00} to my other checking account 4 times, by calling the customer services, on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX. Every time, the transaction was disputed with no notification. Every time I call, they come up with new reasons why my transaction was disputed. It was either " we can't confirm your original checking account was closed '' or " we can't verify your new checking account exist ''. And every " specialist '' have setup phone calls with external checking account 's bank to confirm, and they still ask me the same question over and over, and DISPUTE my transaction right after. I also tried to setup a monthly transfer from Marcus to the external account, when the customer service lady repeated my requirements, she said " transfer FROM external account TO Marcus account '', after correcting her she still made it wrong way and it ended up wire money out of my external account. I tried to call and dispute that transaction, and I was told I need to wait for 7-10 business days for it to work. During this long time, I can't wire money out while it takes this little time to wire money in? And dispute takes that lone time to take place?? They are purposely preventing me from using my own money. I have waited lone enough. I need to get it fixed right now.
Frequently Asked Questions
What is Complaint #8651548 about?
Complaint #8651548 was filed against Goldman Sachs Bank USA regarding Money transfer, virtual currency, or money service specifically about Confusing or missing disclosures. It was received by the CFPB on 2024-03-28T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.