Credit card -- Problem with a purchase shown on your statement -- Complaint #8651177
Complaint Overview
Complaint ID: 8651177
Company: Goldman Sachs Bank USA
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: North Carolina
ZIP Code: 275XX
Date Received: 2024-03-28T12:00:00-05:00
Date Sent to Company: 2024-03-28T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This is regarding XXXX XXXX XXXX handling my transaction dispute case. I would appreciate any help. XX/XX/XXXX : I purchased shoes totaling {$190.00} from XXXX XXXX. XX/XX/XXXX : Due to the shoes not fitting, I returned them using the provided return label. XX/XX/XXXX : After some wait, I received a refund for the returned shoes. XX/XX/XXXX : Unexpectedly, I noticed another charge of {$190.00} on my account from XXXX XXXX, without any prior notification or explanation. Despite numerous attempts to reach customer service, including long wait times on hold, I was unable to resolve it with a representative. XX/XX/XXXX - XX/XX/XXXX : I escalated the matter by opening a dispute with XXXX XXXX ( which I used to purchase the shoes ) providing all necessary evidence, including screenshots of conversations with XXXX XXXX confirming receipt of the returned shoes. XX/XX/XXXX : XXXX XXXX rejected the dispute without providing any explanation. XX/XX/XXXX : I reopened the case with XXXX XXXX and submitted additional evidence like tracking number of retuned shoes yet it was rejected again without clarification. I am deeply frustrated and exhausted by this ongoing ordeal. Not only am I out of both money and shoes, but the lack of communication and resolution from apple is incredibly disheartening. I kindly request immediate attention to this matter and a swift resolution. Your prompt assistance in rectifying this issue would be greatly appreciated. Thank you for your attention to this matter.
Frequently Asked Questions
What is Complaint #8651177 about?
Complaint #8651177 was filed against Goldman Sachs Bank USA regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-03-28T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.