Credit card -- Problem with a purchase shown on your statement -- Complaint #8643567
Complaint Overview
Complaint ID: 8643567
Company: Bank Of America, National Association
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: New Jersey
ZIP Code: 07071
Date Received: 2024-03-27T12:00:00-05:00
Date Sent to Company: 2024-03-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
The vast majority of the debt " I owe '' as I either never authorized the transactions or never received for goods I paid for. XXXX. Unauthorized transactions : There were several web services transactions I never authorized as it would have been impossible for me to authorize because these services require internet connection : it was impossible for me to access internet during those transaction dates. There were initial charges that were reversed as Bank of America deemed them as XXXX. - These charges totaled {$13000.00} and only {$5000.00} were reversed : leaving my account with a remaining balance of {$8400.00}. - I have requested the Bank for the full XXXX digit transaction numbers to the transactions as well as dispute the charges. After requesting the bank several times for the full XXXX digit transaction numbers, I still have not gotten them. - I have also provided the bank with proof showing it was impossible for me to access these services as well. XXXX. Goods never received : I have purchased goods from a vendor who is current going through trial for wire XXXX ( said to have run a Ponzi-like scheme ) : transaction total {$4000.00} - Have provided Bank of America with article ( XXXX ) regarding the vendor and its owner.
Frequently Asked Questions
What is Complaint #8643567 about?
Complaint #8643567 was filed against Bank Of America, National Association regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-03-27T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.